In today’s rapidly changing and competitive world, it is critical that organizations have high employee motivation and productivity to achieve their vision and mission statement. However, research suggests that today the average worker is only productive for around three hours in an eight-hour day; which is ironic considering that about a century ago Henry Ford had cut daily work hours to eight and had doubled wages. The idea was to enable each employee to have eight hours of work, leisure and rest respectively with the aim of driving productivity while striking the perfect work-life balance. Admittedly, a lot has changed since the 1900s, especially in terms of our demands which has seen a progressive shift from buying products to receiving a service and now to gaining an experience that is more exciting and memorable. Employee engagement has been a part of the Facility Management services. The impact of this shift towards an experience economy is apparent in how employees, just like consumers, assign equal importance to the ‘how’ and the ‘what’ in terms of the tangible and intangible benefits that an organization provides. There is a growing preference among employees for having provisions for health food at the office cafeteria, flexible work hours to accommodate social and family needs, indoor gaming or leisure zone to de-stress while at work; all of which have now been proven to enhance workplace satisfaction. As a result, user experience at the workplace is assuming greater importance for employees in choosing where they would prefer to work and affects their satisfaction and efficiency levels as well